The Resource Advocate meets program and client needs by managing program referrals, assuring a high quality of care/service to program clients, provides for ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs specific to building self-sufficiency in families. The Resource Advocate works with the Community Partnerships Director to assist in reporting functions, including state and federal mechanisms and databases for tracking consumers of services. Responsibilities include, but are not limited to: promotional work for the program, assessing needs of the clients
served; assuring compliance with program requirements, including reporting requirements; assure and promote coordination with internal and external providers, referral sources and community partners; and provides direct care and assessment for program clients. The Resource Advocate assists in the development of program plans, policies, and procedures and the implementation of those plans, policies and procedures at the program level. The overall goal of the position is to enhance the caliber of client management and satisfaction, in order to improve their quality of life. Align with agency mission in all aspects of work.