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Office Hours: 8:00am – 4:00pm Monday through Friday

Telephone: (207) 338-4769 or 1-800-439-7865

E-mail Us

GENERAL PUBLIC TRANSPORTATION


What is it?

Waldo County Public Transportation (WCPT) provides non-emergency public transportation to low income, elderly, and disabled individuals in Waldo County as well as the general public. Service is provided by bus, van, and volunteer driver on a regular basis. Residents of Waldo County may ride any of the scheduled bus routes to Belfast, Bangor, Augusta, Waterville, and Rockland.


How do I get a ride?

Call the Waldo County Transportation Program office at 338-4769 or 1-800-439-7865, or stop in at the office on 9 Field Street in Belfast two business days in advance to arrange a ride. Too see our bus schedule and fares, click here.


How much will it cost?

Fees charged to customers vary:

  • Medical transportation for MaineCare eligible customers is free and must be arranged by calling Coordinated Transportation Solutions (CTS) at 1-877-930-7351

  • Any transportation provided for DHS certificate eligible clients is free
  • Customers riding on regularly scheduled routes are charged fares ranging from $1.00 to $5.00 for a one-way trip
  • Elderly customers that cannot use the regularly scheduled bus route system have the opportunity to pay $0.44 cents per mile for their ride to medical appointments. Services will be provided by volunteer drivers.

Can I get a ride to a town not listed on the bus schedule?

Transportation arrangements can be made for requests made to destination not listed on the bus schedule for:

  • Approved medical appointments anywhere in the United States for customers that hold a valid MaineCare card if pre-arranged by calling Coordinated Transportation Solutions (CTS) at 1-877-930-7351
  • Mandated appointments referred by the Department of Human Services
  • Meeting the needs of low-income customers certified eligible under Maine Department of Human Services income guidelines
  • Any purpose by bus or van within 100 miles of the Waldo County line under charter agreement

How do I get a fee waver?

If you are unable to afford WCTPs rates and you are income-eligible, you may opt to complete an application certification process for a fee waiver.


Are the buses handicap accessible?

Yes. If you are scheduling an appointment, please remember to inform the dispatcher ahead of time.

THE BELFAST SHOPPER


What is it?

The Belfast Shopper is a bus run that makes a continuous loop through Belfast on Mondays, Wednesdays, and Fridays. Passengers may be dropped off and picked up at any medical facility, bus stop, or anywhere on the route.


How much does it cost?

General public riders must pay a $1.00 one-way fare when boarding the bus. No appointment is necessary to use this service. For a list of stops as well as a list of times for the Belfast Shopper, please visit our Bus Fares webpage by clicking here.

MAINE CARE TRANSPORTATION


What is it?

Waldo County Transportation Program (WCTP) provides transportation by bus, van, or car for MaineCare members to medical appointments. This service is for MaineCare clients who cannot arrange their own medical transportation. Medical transportation requires two business days notice and must be scheduled by calling Coordinated Transportation Solutions (CTS) at 1-877-930-7351.


How do I sign up?

Call the Waldo County Transportation Program office at 338-4769 or 1-800-439-7865, or stop in at the office on 9 Field Street. If you are looking to book a ride to a medical appointment and you have MaineCare, call Coordinated Transportation Solutions (CTS) at 1-877-930-7351.

SELF-DRIVE REIMBURSEMENT PROGRAM


What is it?

Waldo County residents that hold a current MaineCare card are eligible for mileage and related travel expense reimbursement when they provide or arrange their own medical transportation by calling Coordinated Transportation Solutions (CTS) and arranging to do so in advance. Mileage is reimbursable from the MaineCare members home to their medical appointment destination and return trip home. Expenses for hotels, meals, tolls, common carrier charges, parking, etc., are reimbursable for medical appointments requiring an overnight stay outside the state of Maine with prior authorization. Reimbursement is also available for tolls, common carrier charges, and parking expenses incurred when traveling to medical appointments anywhere in the state of Maine.


How do I sign up for MaineCare self-drive reimbursement?

Call Coordinated Transportation Solutions (CTS) at 1-877-930-7351.


How do I get reimbursed?

To be reimbursed for self drive appointments there are several steps that must be taken:

  1. Notify Coordinated Transportation Solutions (CTS) by calling 1-877-930-7351
  2. Have appointments verified by the medical facility you attend

  3. Follow up with Coordinated Transportation Solutions (CTS) to be sure you have all the paperwork you will need to have filled out.


FILING A COMPLAINT

If I would like to file a complaint with WCAP Transportation, what do I do?


To file a complaint customers may call WCAP’s Operations Manager, Jamie Parsons, at 338-4769. Or, write to Jamie Parsons at WCAP: P.O. Box 130 Belfast, ME, 04915. All complaints will be responded to within 5 days.


WCAP complies with Title VI of the Civil Rights Act of 1964. Service is provided without regard to race, color, or national origin. To file a Civil Rights complaint, call WCAP’s Human Resources Director at 338-6809. To file any other type of complaint, customers may call WCAP’s Operations Manager, Jamie Parsons, at 338-4769. Or, write to Jamie Parsons at WCAP: P.O. Box 130 Belfast, ME, 04915. Your complaint will be responded to in writing within 5 business days.


WCAP

9 Field Street, P.O. Box 130
Belfast, Maine 04915
Phone: (207) 338-6809